FAQ
Answers for a confident clinic rollout.
Clear information about data, compatibility, licensing and day-to-day operation.
01 Where does BerryDent store patient data?
BerryDent is local-first. Clinic records stay on the clinic-controlled computer or LAN server where BerryDent is configured. BerryDent does not require a Frawlah-hosted patient-record cloud.
02 Can BerryDent open my v1 data?
Yes. BerryDent is designed to bring your existing patient records, clinic files and familiar settings forward. Always make a complete backup before the first clinic upgrade.
03 Which operating systems are supported?
BerryDent is made for Windows 10 and newer. Everything needed to run the application is included with the installer.
04 Can several computers use the same clinic data?
Yes. BerryDent can work locally on one computer or use its LAN client/server workflow to connect authorised workstations on the same clinic network.
05 How many devices are included?
The standard lifetime license includes three device activations. If more devices belong to the same clinic or organisation, contact us with the setup details for verification and licensing options.
06 Does BerryDent create automatic backups?
Yes. Client and server setups can have independent automatic backup settings with local or Google Drive targets, configurable intervals, retention and manual backup actions.
07 Does the app work without internet access?
Core local clinic workflows are designed to work offline. Internet access is still needed for functions such as license verification, updates, WhatsApp Web and Google Drive backups.
08 Can BerryDent make prescriptions?
Yes. BerryDent supports doctors and signatures, clinic branding, medication templates, medicine tables, advice, PDF export, printing and saving prescriptions into patient records.
09 How do I report a bug or ask for help?
Email frawlahcompany@gmail.com. Include a short description, relevant screenshots, your BerryDent version and the steps needed to reproduce the issue.